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Tasmanian Health Services and Central Coast Council presents

Dementia-Friendly Inclusion Training

  • Wed 3rd Apr 2019, 9:30 AM - 11:00 AM
  • Wharf Rd, Ulverstone TAS 7315
  • Book Tickets

Dementia-Friendly Inclusion Training resources have been developed by Tasmanian Health Services with the Council and will be launched at an event to be held early April 2019.


Providing information about dementia to business and the community can raise awareness of dementia, potentially reducing stigma that often results in social isolation of people living with dementia. The training will be delivered to community groups, interested members of the public, and organisations such as pharmacies, retail stores and banks.


As part of the training, businesses and groups will design and implement positive responses and scenarios that can be used when interreacting with a person with dementia. For example, a slight adaption to the customer service approach such as speaking slowly and clearly can assist people living with dementia and their carers to perform daily tasks and social interactions. Helping a person living with dementia to avoid embarrassing situations can help prevent them from withdrawing from community life.


Business and community groups that successfully complete the training and implement dementia-friendly service/shop initiatives would receive dementia-friendly button badges, a Dementia-Friendly accreditation certificate (for display), shop-front window decal and a business entrance welcome mat as dementia-friendly shop identifiers.


Dementia-Friendly Inclusion Training seeks to reduce barriers for people living with dementia and their carers in order for them to participate more fully in community life. Working collectively with business and community groups we can learn how to identify a customer with more complex needs and implement a customer service model that better suits older people and people living with dementia.